Track Your Order
Use the shipping confirmation sent for your order to follow its delivery progress. Tracking becomes available after an order has been prepared, a carrier has been assigned, and the carrier begins publishing scan events.
How to track your order
- Open the shipping confirmation sent to the email address or phone number used at checkout.
- Select the tracking link in that message.
- Review the latest carrier scan, estimated delivery information, and any delivery instructions shown by the carrier.
If you have an order confirmation but no shipping confirmation, the order may still be processing or tracking may not yet be available. A label-created event does not always mean that the carrier has completed its first physical scan.
Understanding common tracking updates
| Label created | Shipment information has been prepared. The carrier may not yet have scanned the parcel. |
|---|---|
| In transit | The parcel is moving through the carrier network. |
| Out for delivery | The carrier plans to attempt delivery, subject to local conditions. |
| Delivered | The carrier has marked the shipment delivered. Check the delivery location, household members, building staff, and nearby safe places. |
| Exception or delay | The carrier has reported an event that may affect the route or timing. Follow the carrier instructions shown in the tracking record. |
Tracking has not updated
Carrier data can take time to appear after a label is created. Weekends, weather, customs, local processing, and network handoffs may affect scan timing. Please allow time for the first carrier event before requesting an investigation.
Marked delivered but not received
- Check the delivery address shown in your order confirmation.
- Look around entrances, mail areas, reception desks, parcel lockers, and other safe locations.
- Ask household members, neighbors, or building staff whether they accepted the parcel.
- Review the carrier page for a delivery photo or location note, if available.
- Contact the carrier where appropriate, then email trieel support if the parcel still cannot be located.
Need help?
Email support@trieel.com and include your order number, the name used for the order, and a brief description of the issue. Do not send complete payment-card details or passwords by email.
For address changes or cancellation requests, contact support as soon as possible. Changes cannot be guaranteed after processing or fulfillment has started.
Business Information
Brand: Trieel
Business operator and data controller: Shenqiu County Siliangde Department Store (Individual Business)
Registration number: 92411624MAE0T30766
Registered address: No. 270, Donglizhuang, Lilaizhuang Township, Shenqiu County, Henan, China
Phone: +86 192 4246 9068
Email: support@trieel.com