Frequently Asked Questions

Start with the product description, specifications table, images, and option labels. For size- or configuration-based products, match the listed option to your project or intended use. Contact support before ordering if a specific measurement, electrical detail, package component, or performance figure is essential.

We aim to show the product clearly. Small differences can occur because of lighting, screen settings, production updates, or the specific option selected. The selected option on the product page is the basis of your order.

Contact support as soon as possible with your order number. We will review the order status, but a change or cancellation cannot be guaranteed once processing or fulfillment has started.

After a successful order, the contact details entered at checkout should receive an order confirmation. If you do not see it, check spam or promotions folders and confirm that the email address was entered correctly before contacting support.

When tracking becomes available, use the tracking link in the shipping confirmation sent for your order. You can also visit the Track Order page for a step-by-step guide. Carrier scans may take time to appear after a label is created.

A carrier may need time to receive the parcel or publish its first scan. Weather, customs, weekends, and local handling can also affect update timing. If the tracking remains unchanged for an unusual period, contact support with your order number.

Contact support immediately. Address changes are not guaranteed after processing begins. For security, we may need to verify order details before any permitted change.

Read the product page and follow the label or instructions supplied with the item. Product-specific instructions take priority over general advice. Stop using a powered product if it or its cable appears damaged.

Contact support promptly with your order number, a description of the issue, and clear photos of the item, packaging, shipping label, and affected area. Keep the product and packaging while the case is reviewed.

Eligibility, timing, condition requirements, and any exclusions are governed by the return and refund policy published on this store. Do not send an item to an address without first following the policy and receiving the applicable instructions.

Email support@trieel.com. Include your order number when the question relates to an existing order. Never send payment-card details by email.