Refund Policy

At TRIEEL, we want you to feel confident when shopping with us. Eligible purchases are covered by our 30-day return and exchange policy.

1. 30-Day Return Window

You may request a return or exchange within 30 days of receiving your order. Please contact our customer support team within this period to begin the process.

2. Return and Exchange Eligibility

To help us process your request, returned items should generally be:

  • Unused and in their original condition.

  • Returned with original packaging, accessories, and included items where applicable.

  • Accompanied by your order number or proof of purchase.

Certain products may have specific return conditions or legal restrictions. Any applicable exclusions or special conditions will be communicated where required.

If an item arrives damaged, defective, incorrect, or incomplete, please contact us with your order number and relevant photos so we can assist.

3. Free Returns and Exchanges

TRIEEL offers free returns and exchanges for eligible items within the 30-day return window.

Please contact us before sending an item back. Our team will provide the return instructions and explain the next steps. Unauthorized returns may be delayed while we identify the order and determine how to process the request.

4. How to Request a Return or Exchange

To start a return or exchange:

  1. Email [Your Customer Support Email].

  2. Include your order number and the item you wish to return or exchange.

  3. Briefly explain the reason for your request.

  4. Follow the return instructions provided by our team.

For damaged, defective, or incorrect items, please include clear photos where possible.

5. Refund Processing

Once we receive and inspect an eligible return, we will notify you of the outcome.

Approved refunds will be issued to the original payment method unless another method is agreed upon where legally permitted. The time it takes for the refund to appear depends on your payment provider or financial institution.

Shipping charges, taxes, and other amounts will be handled in accordance with the applicable order terms and legal requirements.

6. Exchanges

If you would like a different item or variation, contact our team within the return window. Exchanges are subject to availability and any applicable product or shipping conditions.

7. Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

If an order cannot be canceled, you may be able to request a return under this Policy.

8. Contact Us

For return, exchange, or refund assistance:

Store: TRIEEL
Website: https://trieel.com
Email: [support@trieel.com]

Please include your order number so we can assist you more efficiently.